David R. Beck, Knifesmith LLC
Call Us: +1-610-670-5319
"Fine Cutlery for the Adventurer"  

Placing An Order
    Because all our knives are made to order, we ask that our customers contact us with the details of your request rather than offer "click options" on our site so we can provide the best & a more personalized service.

We only accept orders that can be shipped to destinations the USA & Canada. (*See "Exception" below) 

*  Order requests can be placed by phone, regular mail or email (preferred method for the fastest response).
    Please include all the following information for efficient processing of your order:
    1.  Your full name & mailing address. (Include alternate address if you want shipment to a different location).
    2.  Phone Number
    3.  Email address (important because we use this method for all correspondence)
    4.  List the knife model(s), quantities & any available options you want to include.

* Please do not send any payment when placing your order. This will not speed up the completion of your order &
   only results in more office work for us. Payment will be requested at a later date when all work is completed and
   your order is ready to ship.

*  Upon receiving your request we will send confirmation of all the order details & total cost, & provide an estimated
    time frame when we expect to have your order completed & ready to ship.

* We'll contact you when we're ready to schedule the start of your order, & at that time will again confirm details to
   be sure all info on the work order is correct & to make sure you'd be ready for your knife(s) at during the time
   frame provided. Last minute changes can be made at that time, although it's always best to inform us of changes
   ASAP to avoid potential completion delays.

* After we receiving your confirmation to begin work on your order we will get started. You will receive an 
   update on order progress as soon as we get far enough along to know the actual week everything will be finished 
   so you have time to prepare.

* A Completion Notice will be sent when all work on your knife order is finished & it's available to ship. 
   Payment method will be arranged at that time & must be received by us within (7) days from the date of your 
   Completion Notice.
   Note: Because are only a small shop, we are limited to the amount of time we are able to hold onto finished orders.
              After (7) days, all unclaimed orders, or those which we receive no reply to make other arrangements, are
              subject to being offered for sale to the next customer in line.

*  Methods of Payment: 
   We accepted payment by Check, US Postal Money Order, or PayPal.
    Orders paid by personal check may incur a brief delay in shipment to permit sufficient time to clear your bank. 
    There is a $25.00 service charge for any checks returned due to insufficient funds.
    If you request payment by PayPal, we will send you an itemized invoice through PayPal for your convenience.
    We are not set up to accept payment by credit cards directly, but PayPal will accept this method when making
    payment on your invoice.

*  You will receive an update on the day of shipment so you know when your order is on its way. At that time we can
    also let you know the estimated date for delivery & will also provide a Tracking number.
    All domestic knife orders are shipped by USPS Priority Mail w/full-value Postal Insurance coverage & will require
    a signature to help ensure safe delivery. A signature is required by USPS due to the insured value of our knives.

 IMORTANT NOTES & POLICIES:
 1. It is the customer's responsibility to notify us of any changes to the details of their order, which includes a change
     of mailing & email address & phone number. Failure to update our records can result in the cancellation of your
     order if we can't contact you.
 2. Customers must reply to all correspondence. Realizing that travel & other unforeseen circumstances may find you
     absent for a period of time, we allow (30) days to receive a response for general correspondence, or for replying to 
     Order Start notices. Failure to respond to notices by the time frame directed can result in the removal of your order
     from our waiting list. 
 3. If you are going to be unavailable during the time frame your order is scheduled to be completed, it is the
     customers responsibility to contact us to arrange an alternate completion date that's more convenient, otherwise
     you risk missing your opportunity.
*The above policies were created to resolve past problems affecting order scheduling, & to also ensure we are
  devoting our time to those who do want their orders filled so we can provide a better service for all.   
* IMORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS: 
    Although we used to ship to many locations outside of the USA, due to ongoing difficulties experienced with foreign import regulations, Customs agencies, & the failure of accessible carriers to provide adequate liability coverage to protect & ensure the safe delivery of our products, until further notice we no longer ship to any destination outside of the USA & Canada.
    Foreign customers are welcome, but must also provide a US-based shipping address to place an order with us. 

    We realize this is a disappointment to many as we value our foreign customers, & hate to lose their business, but until we can be assured of a safe, & trouble-free delivery, we must limit destinations we will ship to.
We apologize for this inconvenience and than you for your understanding.

*Exceptions: 
1. We do ship to US Military personnel stationed abroad providing an
     Overseas Military Mail address.

2. We will still value Foreign orders placed prior to 2018 which await
     completion. These will continue to be shipped as arranged with the
     buyer, and all original terms & conditions at that time apply, which
     include: David R Beck Knifesmith LLC is not liable for any damage, theft,
     loss, or confiscation of merchandise shipped to any destination outside of
     the USA; Total shipping costs for merchandise returned to us for any
     reason, other than a miss-printed shipping label of our mistake, is not
     refundable; the buyer, by completing their order with payment, 
     acknowledges acceptance of, & agrees to these terms of sale as stated
     above.  
CONTACT INFORMATION:
David R. Beck Knifesmith LLC
138 Elwyn Avenue
Sinking Spring, PA 19608
Ph# 610-670-5319    (Hrs: Mon. - Fri. 9am-5pm EST)
Email: drbeckknives@comcast.net
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*If you try contacting us by phone & no one picks up, please be sure to leave a clear message to include your name, phone number, the nature of your call, & the best time we can return your call.
We spend most of the daytime hours in the workshop where there is no phone, & due to the large number of telemarketing & scam messages we receive daily we always screen our calls & don't pick up unless it's clear the message is important or business-related.